On Line Sales Policy
Domestic orders may be placed in person at our retail store in
Denton, Texas, online 24 hours a day, or by phone during business
hours.
When
a “order” is placed a customer is given 48 hours to make changes or
cancel an order with a full refund, if desired. No charges or
authorizations are made during this time.
To
cancel an order during the 48 hour grace period:
1) E-mail your request to
sales_info@bridalco.com
or respond to the confirmation emailed to you at
the time of check out.
2) E-mail your request from the same email address used to
place the order
3) Request cancellation of order
4) Include Order # for accuracy
To make changes during the 48 hour grace period please follow the
steps to cancel the order and then place a new order with the
changes. This is necessary to assure accuracy of your order and
reflect any price variations that might occur.
Once
the 48 hour grace period has passed the order cannot be cancelled or
changed. If you have chosen the pay half option at the time
of order, half of your total will be charged immediately and your
balance will be charged thirty days after the original order date.
Bridal
Co will only ship an order to a verified address. This means that
the billing address provided must match the address that you receive
your statement from your bank or credit card company.
This
process is done through an Address Verification System (AVS), a
protective measure against fraudulent or unauthorized use of debit
or credit card. If the AVS System fails to match information
provided with information on file with the credit card company the
AVS system will automatically suspend the order. The customer will
be informed of the details for suspension by email.
Online
customers wishing to have another individual pick up their order at
the retail store must list that individual's name in the online
special instructions box at the time of checkout
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Shipping Policies
Bridal Co strives to make sure your order leaves our warehouse
by the scheduled shipping dates shown on our website. Bridal Co.
cannot guarantee earlier deliveries on special orders but will
gladly accommodate whenever possible.
Bridal
Co will ship worldwide to destinations serviced by UPS and US
Military addresses by the US Postal Service. With the exception of
Maggie Sottero and Sottero and Midgley gowns.
Bridal Co. offers flat
rate shipping charges per order to one address. This means that
any number of gowns can be sent in one order for one flat rate.
Shipping
Charges
1) The Continental United States is a total charge of $10.00 for
each order
2) Hawaii and Alaska requires air service at a total charge of
$30.00 for each order
3) Shipping cost for international orders is a flat rate per
order to each international destination.
Charges for orders are shipped to International destination
will vary from country to country.
International Orders will be shipped United Parcel Service
or Federal Express Only. If UPS or
Federal Express does not service your area your order will
be cancelled and you will be notified
within 48hours of placing the order. Purchaser is
responsible for any additional Import
taxes due at the time to delivery.
Shipping
Requirements
1) UPS does not deliver to post office boxes a physical address
is required
2) A signature will be required on all deliveries.
3) An order may only be sent to one delivery destination only,
separate orders must be placed if multiple
delivery destinations are desired.
If
you would like your purchase shipped to another address other then
the verified address please
email your request through the email address registered when the
order was placed.
Reporting Damaged
Merchandise
To
ensure the best possible quality control for our customers, Bridal
Co triple inspects every garment. If damage were to occur in
transit, please email
sales_info@bridalco.com
All
claims must be made within 48 hours of receipt of the merchandise to
make a claim. The e-mail must include a valid e-mail address, order
number, and detail of the damage. Bridal Co will respond promptly.
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Procedure for Exchanging
Merchandise
Bridal
Co. does not offer refunds. However if an item does not meet your
needs, Bridal Co. will gladly exchange for other merchandise (some
fees may apply). Bridal Co. gives you the option of requesting a
gift certificate for the full amount or the balance after exchange.
This gift certificate can be used at anytime in our retail or online
store and does not expire.
Any
special order exchanged for another special order may require up to
10 weeks to replace and will be charged the following restocking
fees.
1) Each bridesmaids dress - $25.00 each item
2) Informal Bridal Gowns - $40.00 each item
3) Formal Bridal Gowns - $50.00 each item
To
acquire a return authorization number, please email
sales_Info@bridalco.com
and request a return authorization number. Write this number clearly
on the outside of the box.
All
merchandise returned to Bridal Co must follow these guidelines:
1) Merchandise must be shipped back within 14 days of receipt.
2) All merchandise must be in its original condition with tags
still on the garment
3) A copy of the packing slip or invoice must be enclosed.
The
customer is responsible for prepaying all return freight charges
on all returns for exchange
