On Line Sales Policy
Domestic orders may be placed in person at our retail store in Denton,
Texas, online 24 hours a day, or by phone during business hours.
When
a “order” is placed a customer is given 48 hours to make changes or cancel an order
with a full refund, if desired.
No charges or authorizations are made during this time.
To cancel an order during the 48 hour grace period:
1) E-mail your request to sales_info@bridalco.com
or respond to the confirmation emailed to you at
the time of check out.
2) E-mail your request from the same email address used to place the order
3) Request cancellation of order
4) Include Order # for accuracy
To make changes during the 48 hour grace period
please follow the steps to cancel the order and then place a new order
with the changes. This is necessary
to assure accuracy of your order and reflect any price variations that might
occur.
Once the 48 hour grace period has passed the order cannot be cancelled or
changed. After the grace period the
specified amount billed on your emailed invoice for the merchandise and shipping
charges will be charged to your credit card account. If you have chosen
the pay half option at the time of order and the balance prior to shipping only
half the amount shown on the invoice will be charged and the balance just before
shipping.
Bridal Co
will only ship an order to a verified address. This means
that the billing address provided must match the address that you receive
your statement from your bank or credit card company.
This
process is done through an Address Verification System (AVS), a protective
measure against fraudulent or unauthorized use of debit or credit card. If
the AVS System fails to match information provided with information on file with
the credit card company the AVS system will automatically suspend the order.
The customer will be informed of the details for suspension by email.
Online customers wishing to have another individual pick up their order at the
retail store must list that individual's name in the online special instructions
box at the time of checkout
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Shipping Policies
Bridal Co strives to make sure your order leaves our warehouse by the
scheduled shipping dates shown on our website. Bridal Co. cannot guarantee earlier deliveries
on special orders but will gladly accommodate whenever possible.
Bridal Co
will ship worldwide to destinations serviced by UPS and US
Military addresses by the US Postal Service.
Bridal Co. offers flat
rate shipping charges per order to one address. This means that
any number of gowns can be sent in one order for one flat rate.
Shipping Charges
1) The Continental United States is a total charge of $10.00 for each order
2) Hawaii and
Alaska requires air service at a total charge of $30.00 for each order
3)
Shipping cost for
international orders is a flat rate per order to each international destination.
Charges for orders are shipped to
International destination will vary from country to country.
International Orders will be shipped United Parcel Service
or Federal Express Only. If UPS or
Federal Express does not service your
area your order will be cancelled and you will be notified
within 48hours of placing the order.
Purchaser is responsible for additional any additional Import
taxes due at the time to delivery.
Shipping
Requirements
1) UPS does not
deliver to post office boxes a physical address is required
2) A signature will be
required on all deliveries.
3) An order may only
be sent to one delivery destination only, separate orders must placed if multiple
delivery destinations are desired.
If you
would like your purchase shipped to another address other then the verified
address please
email your request through the email address registered when the
order was placed.
Reporting Damaged Merchandise
To ensure
the best possible quality control for our customers, Bridal Co triple inspects
every garment. If damage were to
occur in transit, please email sales_info@bridalco.com
All claims must be made within 48 hours of receipt of the merchandise to
make a claim. The e-mail must include a valid e-mail address, order number, and
detail of the damage. Bridal Co will respond promptly.
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Procedure for Exchanging
Merchandise
Bridal Co. does
not offer refunds. However if an
item does not meet your needs, Bridal Co. will gladly exchange for other
merchandise (some fees may apply). Bridal
Co. gives you the option of requesting a gift certificate for the full amount or
the balance after exchange. This gift certificate can be used at anytime
in our retail or online store and does not expire.
Any special order exchanged for another special order may require up to
10 weeks to replace and will be charged the following restocking fees.
1) Each bridesmaids
dress - $20.00 each item
2) Informal Bridal
Gowns - $30.00 each item
3) Formal Bridal Gowns
- $40.00 each item
To acquire a return authorization number, please email
sales_Info@bridalco.com and request a return authorization number. Write this number clearly on the
outside of the box.
All merchandise
returned to Bridal Co must follow these guidelines:
1) Merchandise must be
shipped back within 14 days of receipt.
2) All merchandise
must be in its original condition with tags still on the garment
3) A copy of the
packing slip or invoice must be enclosed.
The customer is
responsible for prepaying all return freight charges on all returns for
exchange.
